Privacy Policy

Information We Collect

Class Remodeling collects and processes information necessary to respond to inquiries and provide its remodeling services.

Information collected may include name, email address, phone number, mobile phone number, mailing address, property address, preferred contact method, and preferred appointment times.

Customers who request estimates or engage Class Remodeling for a project may provide additional information including project details, photographs, measurements, drawings, material selections, and property access instructions.

Customers who enroll in the text messaging program provide a mobile phone number and consent to receive text messages. Class Remodeling records the date, time, and method of each opt-in and opt-out.

Communications

When you contact Class Remodeling by phone, email, text message, or through the website, Class Remodeling may retain records of those communications, including message content, call and message logs, and timestamps, as necessary for scheduling, project management, customer service, and recordkeeping.

Technical Information

Class Remodeling may also collect technical information related to website usage, including device identifiers, browser information, IP addresses, pages visited, referring websites, timestamps, and activity logs.

Payment Information

Payments for remodeling work may be processed by third-party payment processors. Class Remodeling may store limited transaction records necessary for accounting, fraud prevention, and recordkeeping, but does not store payment card numbers or online financial credentials.

How We Use Information

Class Remodeling uses the information it collects to respond to inquiries, prepare estimates, schedule consultations and showroom visits, design, perform, and manage remodeling projects, obtain permits, order materials, process payments, send appointment reminders and project updates, provide warranty service, send promotional offers where you have consented to receive them, maintain the security of its systems, comply with legal obligations, and improve its website and services.

Text Messaging

Class Remodeling uses mobile phone numbers and text messaging consent only to send the text messages you agreed to receive, as described in the Text Messaging Program section of our Terms of Use.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

You can opt out at any time by replying STOP to any message. Reply HELP for help. Message and data rates may apply.

Cookies and Tracking

Class Remodeling’s website may use cookies and similar technologies to operate the website, remember preferences, and understand how visitors use the website. Class Remodeling may use third-party analytics services for this purpose. You can block or delete cookies through your browser settings, though some website features may not function without them.

Infrastructure and Service Providers

Information may be stored or processed using service providers that support Class Remodeling’s operations. These providers may include website hosting services, email services, text message delivery providers, scheduling tools, and payment processors. Service providers may use information only to perform services for Class Remodeling.

Disclosure

Class Remodeling does not sell personal information.

Class Remodeling may share project information with subcontractors, suppliers, and manufacturers to the extent necessary to perform your project, such as measurements for cabinet or countertop fabrication or an address for material delivery.

Class Remodeling may share information with municipal and government agencies as required to obtain permits and schedule inspections for your project.

Class Remodeling may disclose information when required by law, court order, or legal process, or when disclosure is reasonably necessary to protect the rights, safety, or property of Class Remodeling, its customers, or the public.

If Class Remodeling is involved in a merger, sale, or transfer of its business, information may be transferred as part of that transaction.

All disclosures are subject to the Text Messaging section above.

Data Retention

Class Remodeling retains records for as long as reasonably necessary to provide its services, honor warranties, maintain permit, tax, and business records, enforce agreements, resolve disputes, comply with legal obligations, and respond to lawful requests from government authorities.

Security

Class Remodeling uses reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted website connections (HTTPS), access controls that limit who can view customer information, and secure handling of property access information such as alarm and lockbox codes.

By using the Services, you acknowledge that information transmitted through online systems may involve inherent security risks and that Class Remodeling cannot guarantee absolute security of information.

Your Rights and Choices

You may update your contact information or request access to or deletion of your personal information by emailing sales@classremodeling.com or calling (516) 579-5879. Class Remodeling may retain records it is required to keep by law or needs for warranty service.

You may unsubscribe from marketing emails using the link in any marketing email. You may opt out of text messages at any time by replying STOP. Opting out of promotional messages does not affect messages related to an active project unless you request otherwise.

Third-Party Websites

The website may link to third-party websites, including social media pages and manufacturer websites. Class Remodeling is not responsible for the privacy practices of third-party websites.

Children

The Services are intended for individuals 18 years of age or older. Class Remodeling does not knowingly collect personal information from children under 13 and will delete such information if it learns it has been collected.

Changes to This Privacy Policy

Class Remodeling may update this Privacy Policy at any time. The Effective Date above reflects the most recent revision. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact

For questions about this Privacy Policy, contact us at our contact page, call (516) 579-5879, or email sales@classremodeling.com.